Refund Terms for VELORINTHOS

Welcome to VELORINTHOS. We want to ensure your satisfaction with every purchase you make. Please review our refund terms below to understand your rights and responsibilities when seeking a refund from VELORINTHOS.

Eligibility for Refund

Refunds are available under the following conditions:

• The product must be returned within 14 days of receipt.
• The product should be in its original condition, unused, and with all original packaging intact.
• Proof of purchase must be presented, such as the order confirmation email or receipt.

Non-Refundable Items

We cannot offer refunds on the following items:

• Gift cards
• Downloaded software products
• Personalized or customized items

Process for Returns and Refunds

To initiate a return or request a refund, please follow these steps:

• Contact our customer support team at [email protected] to obtain a return authorization.
• Ship the item back to us at the address provided by our support team, ensuring it is securely packaged. The buyer is responsible for return shipping costs.
• Once we receive and inspect the item, we will notify you of the approval or rejection of your refund request via email.

Refund Processing

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Processing times may vary based on your payment provider.

Contact Information

If you have any further questions regarding our refund policy, please do not hesitate to contact us at [email protected].

Thank you for shopping with VELORINTHOS. We value your business and are committed to ensuring a smooth and satisfying shopping experience.